Frequently AskedQuestions
The Hotel staff is at your service to answer any question you may have.
SRT
Property FAQs
The Hotel at Kirkwood Center has the proud distinction of being the only luxury teaching hotel of its kind in the nation, serving as a learning laboratory for Kirkwood Community College’s Hospitality Arts program. The students in this program are excited about the industry and eager to learn; they work alongside experienced professionals who give them constant, daily learning situations – and the students in turn deliver high-value hospitality to you, our guests.
Cash and Credit Cards (American Express, Discover, Visa, MasterCard) are accepted forms of payment for guestrooms and in the restaurant. Guests with a credit card on file will be allowed to charge items to their room for payment at checkout.
Mail or packages sent to The Hotel will be held for you at the front desk and a notification message left on your guest room phone.
To send overnight packages, please call the front desk to make arrangements. Stamps can be purchased at the front desk. Please drop mail at the front desk for prompt delivery.
The Hotel has a complimentary business center located at the far west end of the lobby.
Amenities include high-speed Internet access, computer workstation and printer.
The Eastern Iowa Airport - Distance from The Hotel: 3.9 miles
2121 Arthur Collins Parkway SW
Cedar Rapids, IA 52404
www.eiairport.org
319-362-8336
Airlines: Allegiant Air, American Airlines, Delta, Frontier, United Airlines
The Hotel offers 24-hour complimentary shuttle service to and from the Eastern Iowa Airport, local area offices, as well as downtown Cedar Rapids. Best practice is to set up shuttle times in advance by contacting the front desk.
On-demand pick up/drop off service may also be available based on business levels.
Taxis are available 24 hours a day upon request. The front desk can also arrange for complimentary shuttle service via The Hotel’s private car or passenger van to the airport, area businesses, restaurants, shopping or other area attractions.
Ample complimentary self-service parking is available in our attached lot.
In addition, The Hotel offers valet parking 24 hours a day. Valet charges will be added to your folio at a rate of $4 each night.
Our bell staff is available 24 hours a day to handle your luggage requests or answer questions about the local area.
The Hotel offers nearly 22,000 square feet of banquet and meeting facilities for business meetings or special occasions. Please contact our Sales Department for expert assistance.
The Hotel requires all food and beverage for events on property to be purchased and serviced through us. We offer a full catering menu for meetings and events. Small groups may also order through The Class Act Restaurant. We do offer off property catering to the public based on availability.
Please contact the catering team to help you with any events. The experienced staff can provide an array of beverage, appetizer and main course selections as well as attentive service before, during and after your event.
The Class Act Restaurant features breakfast, lunch and dinner prepared by our professional staff. Located off the lobby, The Class Act is a convenient and welcoming environment for all diners. The menu changes seasonally so there is always something new to try!
Maikka is a Finnish term meaning a favorite teacher. Maikka, located in the lobby, features complete cocktail service and food service available from The Class Act Restaurant in the lobby or on the outdoor patio (weather permitting).
Guestroom FAQs
Checkout time is Noon.
Please make requests for late checkouts with front desk. Late checkout cannot be guaranteed but will be granted based on availability. Luggage may be checked with the bell stand.
Each room is equipped with a safe large enough for a laptop. Complimentary safe deposit boxes are available next to the front desk.
The Hotel at Kirkwood offers a total of 71 guestrooms with a mixture of King and Queen beds. King rooms all contain 1 King bed and Queen rooms all contain 2 Queen beds.
In total, The Hotel has
17 King Standard Rooms/13 King Deluxe Rooms
15 Queen Standard Rooms/17 Queen Deluxe rooms
2 King ADA Accessible rooms
1 Queen ADA Accessible room
3 Executive Suites (King Beds)
2 Presidential Suites (King Beds)
1 Presidential Suite ADA Accessible (King Bed)
Most rooms at The Hotel contain walk-in showers. There are bathtubs in 1 King ADA room, 1 Queen ADA room and the Presidential ADA Suite. Jetted tubs are available in the two Presidential Suites.
In addition, both Presidential Suites do offer a Jacuzzi tub along with the walk-in shower.
Our policy is to refresh all rooms of guests that are staying multiple nights each day unless you request that we do not do so. If you do not want your room serviced please press the privacy button located under the light switch by the entry door.
We are delighted to make your room more comfortable upon request including extra soap, towels, blankets, pillows, rollaway beds, or portable baby cribs.
The Hotel does have portable cribs/playpens and rollaway beds available upon request. The cost for each is $10 per night.
Located on the second floor near the elevator there is an exercise room that has 24-hour access with your guestroom keycard.
We also offer complimentary access to the Recreation Center on the Kirkwood campus for additional exercise options. The Michael J Gould Recreation Center is a 43,000-square-foot facility that caters to healthy, fun choices in exercise and relaxation. It has 3 athletic courts, weight room, 200-meter walking/jogging track, a fitness area with dozens of modern exercise machines and an aerobics multi-purpose room. The rec center also has a television and pool table in the lounge area.
Please call ahead for hours, 319-398-5596. Please come to the front desk to obtain a complimentary pass and towel. Call 8700 for complimentary shuttle.
You can enjoy the sumptuous flavors of The Class Act Restaurant in the comfort of your own room anytime the restaurant is open. Menus are available on the Dining tab.
Call the restaurant to order at extension 8777.
The Hotel offers complimentary wireless internet in all guestrooms and public spaces. Guestrooms do also offer wired connections for internet use.
Ice and vending machines are available on each guest for near the elevator.
Watch first-run, hit movies in the comfort of your own room. Press “Menu” on your television’s remote and follow the on-screen directions. Please contact the front desk to restrict or disable your in-room movies.
Google Chromecast enables you to stream your favorite entertainment, including movies, from your phone or tablet to your hotel room TV. Each room is equipped with a Chromecast device available for your use.
Whether you arrive before your room is ready or you need to checkout but not leave until after your meeting, The Hotel will collect and store your baggage upon request.
The Hotel offers an array of amenity options to give our guests the star treatment. To select one of our creative VIP Amenities, contact In-Room Dining for a menu.
Meeting & Event Space FAQs
The Hotel offers nearly 22,000 square feet of banquet and meeting facilities for business meetings or special occasions. Please contact our Sales Department for expert assistance.
Ample complimentary self-service parking is available in our attached lot.
In addition, The Hotel offers valet parking 24 hours a day. Valet charges will be added to your folio at a rate of $4 each night.
The Class Act Restaurant features breakfast, lunch and dinner prepared by our professional staff. Located off the lobby, The Class Act is a convenient and welcoming environment for all diners. The menu changes seasonally so there is always something new to try!
Additionally, The Maikka Lobby Bar features complete cocktail service and food service available from The Class Act Restaurant in the lobby or on the outdoor patio (weather permitting).
The Hotel has a complimentary business center located at the far west end of the lobby.
Amenities include high-speed Internet access, computer workstation and printer.
The Hotel requires all food and beverage for events on property to be purchased and serviced through us. We offer a full catering menu for meetings and events. Small groups may also be able to order through The Class Act Restaurant. We do offer off property catering to the public based on availability.
Please contact the catering team to help you with any events. The experienced staff can provide an array of beverage, appetizer and main course selections as well as attentive service before, during and after your event.
The Hotel at Kirkwood Center has the proud distinction of being the only luxury teaching hotel of its kind in the nation, serving as a learning laboratory for Kirkwood Community College’s Hospitality Arts program. The students in this program are excited about the industry and eager to learn; they work alongside experienced professionals who give them constant, daily learning situations – and the students in turn deliver high-value hospitality to you, our guests.
Basic AV equipment and services are included in your room rental price and provide what most groups need to host an offsite meeting.
The Ballroom has ceiling-mounted speakers with access to either a lapel or handheld digital microphone for a total of six microphones while in the entire Ballroom. The ballrooms feature ceiling-mounted screens and laser projectors delivering 12,000 lumens of color brightness with 4K enhanced technology offering extraordinary color brightness and ensuring brilliant images during your meetings.
The Tippie Business Event Room offers a ceiling-mounted screen and laser projector delivering 5,000 lumens of color brightness and brilliant images during your meeting, as well as ceiling-mounted speakers with access to either a lapel or handheld digital microphone.
Each breakout room contains either a 70-inch flat-screen TV or a ceiling-mounted 5,000-lumen laser projector with a pull-down projection screen.
The Atrium has ceiling-mounted speakers with two handheld or lapel digital mics, and complimentary music and Wi-Fi throughout the space.
If additional equipment is needed it is available for an additional cost. Please ask your Catering Sales Manager for additional pricing and details on other equipment.
Yes! The Hotel has several options for connecting with meeting attendees that are not on property. Whether you need an audio connection or video and audio, we have what you will need.
Conference Call Options:
The ClearOne Multi unit Conference Phone System fits meeting rooms of any size and any shape, from huddle spaces to larger meeting rooms. The daisy-chainable design lets you attach up to four phone units to cover medium-large sized rooms. Three built-in microphones array per conference phone with 360° audio pick-up. Each also has a large loudspeaker for rich, clear conferencing and audio playback. First-mic priority activates only the microphone closest to the speaker, preventing the amplification of ambient noise and room reflections.
The Polycom Analog Conference Phone for up to 10 people is ideal for small and medium rooms seating up to 10 people. Poly’s exclusive Acoustic Clarity™ technology delivers exceptional performance and voice quality, making your conference calls clearer and more productive. Industry-leading full duplex technology provides natural, simultaneous two-way conversation without clipping or dropouts that are common in traditional speakerphones.
Video “Call” Options (ie: Zoom)
The Hotel has 2 Poly EagleEye IV USB cameras that provide excellent video experiences including HD 1080p video at 30 frames per second and a wide field of view with 12x optical zoom. This is a great camera to “set it and forget it” if the speaker/attendees won’t be moving around.
The Hotel also has 2 Owl 360° Virtual Camera and Microphone units. The Owl features a single custom-designed 360° panoramic fisheye camera to eliminate image distortion. The camera view shows an optional 360° panoramic view of the room and face-to-face view that automatically focuses on whoever is speaking. 8 Omni-directional beamforming smart mics equalize speaker volume to amplify t voices. Three built-in speakers for 360°coverage and clear in room sound. 2 Owls can be connected for large meeting rooms.
Ballroom C is equipped with a built in camera system that picks up audio from the house sound system. This dual cameral system allows the entire room to be seen as well as focusing on the speaker.
There is a 22% serve charge added to the entire invoice.
No gratuity will be added to any banquet check unless requested by the client.
We do not charge state sales tax at our property due to being affiliated with the community college.
With 19,000 square feet of meeting space, we have the ideal location for conferences, retreats, teambuilding events, banquets, weddings, and other special events. The Hotel has appropriate meeting space for every conceivable special event, from a cocktail reception for 700 to a business meeting for 4, all supported with the very latest audiovisual technology.
The Hotel offers complimentary wireless internet in all guestrooms and public spaces.
Your Catering Sales Manager will work closely with you throughout the planning process to decide how you would like the room set up. We will have your room set up for you upon arrival. When your event is over you simply take any items that belong to you and we take care of the cleanup and tear down process.
Room rental is charged on a daily basis and cannot be discounted for partial day rentals. Even if your group will only be in the room for the afternoon, we will need to have it set up and then clean it when you are done preventing us from renting it to anyone else that day.
Attendance guarantees for all meals are due to the client’s event planner no later than noon, four business days prior to the event. If a guaranteed number is not received by four business days prior to the event, the agreed-upon number of attendees in the original agreement will be used as the final guarantee.
Clients will be charged the guaranteed number or the number of people actually served,
whichever is greater. Special requests occurring at the time of the event may incur an additional charge.
Based on what is already on our books for the date you are inquiring about, we offer two options for you to consider for guestroom blocks.
OPTION A:
We will establish a reduced guestroom rate for your wedding that will be based on availability and will officially block only one guestroom. We will make this rate available as long as we have guestrooms in our general inventory, p until three weeks before your event date. This is the same inventory from which guests would book by calling our reservation number or booking on-line. There is no financial risk to you should your guests not reserve guestrooms at The Hotel.
OPTION B:
We will execute a contract for a block of guestrooms that are held exclusively for your guests. These rooms are offered at a reduced rate and we guarantee, when the reservations are made at least three weeks before your event, to have the number of rooms available that are specified in the contract. However, you are financially responsible for any guestrooms that are part of your block but are not sold.
Should it become necessary to cancel a definite booking, a cancellation fee will be charged.
The cancellation fee will be based on a sliding scale and will be applied to the group’s banquet revenue total, as well as the guestroom rate multiplied by the total room nights lost, plus any applicable taxes.
The banquet revenue total includes the room rental plus the estimated food and beverage for the event. The estimated food and beverage will include your selected menu items multiplied by the agreed number of participants in this contract. If a menu has not yet been selected, The Hotel will use the lowest priced entrée/menu item for each function in the agreement multiplied by the agreed number of participants.
In the event that you want guaranteed access to the space the evening before your event, you will need to rent the space for that evening. As your event draws closer, if there is nobody scheduled to be in your space the evening before, your Catering Sales Manager can work with you on when you are able to access the space to set up.
The Hotel is happy to provide 1 laptop per event for our guests to utilize for their presentation or hybrid meeting. This is a complimentary service. Guests can retrieve presentations from their email or from a USB drive using this computer.
If you do chose to bring your own computer, we have all the cables for connecting to the projector and sound system in house. It is not necessary for you to bring cables other than your power supply if necessary.
Our banquet captain and/or AV tech will be available upon your arrival to make sure all of your needs are addressed before your meeting starts. If there are any issues that come up during the meeting, the captain and/or AV tech is reachable via text to assist.
Clients are responsible for completing forms, labeling boxes, and coordinating deliveries.
We cannot receive boxes or crates more than three business days prior to the event. We do not accept COD shipments. Each shipment sent to The Hotel at Kirkwood Center must be labeled with the name of the event, date of the event, and the name of the hotel event planner.
Storage fees may apply for items left at The Hotel at Kirkwood Center for more than two days after an event.
Hotel provides complimentary door signs for your space as well as directional signage upon request. We also have digital reader boards throughout the property that will list your event with the event room so your guests can see where they are supposed to be. In the event that you don’t want your event to be identified, your Catering Sales Manager will replace normal door signs with a private meeting sign upon request.
In the booking process you will be asked to place a credit card on file or set up a direct bill account with your Catering Sales Manager. This card will be used for event payment unless otherwise arranged. After your event is over your Catering Sales Manager will reconcile the bill to make sure it’s correct and then ask accounting to process your card for payment. Once the payment is collected you will be sent a paid receipt with itemized backup. No payment is due on the day of the event unless otherwise previously discussed.
The night was one I will never forget
Mary with Hotel Kirkwood made my wedding dreams come true. She listened to every idea I had and made it come alive. One of the main things that sold us on HK (besides the GORGEOUS) venue, was that they set up and tore down everything for us. I was stress free knowing everything was in Mary's hands. The day before the wedding we brought her all of our decorations, some in which we had no idea where it would look best or would even work. I remember on the wedding night looking around and my eyes catching those little items that she made look even more perfect than I could have ever imagined. The food was amazing, the service was prompt, and the night was one I will never forget thanks to Hotel Kirkwood.
We are so happy with the way everything turned out
We had our wedding reception at Kirkwood and they really are top notch. The hospitality was unlike anything I have ever experienced-it felt like a five star hotel. The staff was accommodating to our needs as well as all of our guest. Holly was absolutely wonderful to work with and was very professional through the whole process making it easier to plan a wedding. The food was phenomenal and so was the cake which was all prepared by their culinary staff. We are so happy with the way everything turned and would recommend Kirkwood to anyone either for their wedding our just to stay the night!
I highly recommend the Kirkwood Hotel for your wedding!
Holly Webster and the staff at the Kirkwood Hotel were absolutely the best to work with!!! We were expertly guided through all the planning details, and throughout the wedding day itself. It was such a worry free/hassle free experience, as all details were taken care of and we could just enjoy the day! We didn’t have to stress about setting up or tearing down, unlike so many other venues. We were also told by numerous guests that the food served was the best wedding food they had ever had! Without hesitation, I highly recommend the Kirkwood Hotel for your wedding! We are so thankful for their expertise and efficiency. If you choose them, I know you will feel the same!